Geertje for iPhone
How can we help?
Most problems are recoverable without losing a saved sticker or a verified purchase.
A generation did not finish
Keep Geertje installed and try again when your connection is stable. A charge is committed only for usable stickers. If the provider succeeded but the app was interrupted, Geertje retries the final accounting step automatically.
My credit balance looks wrong
Open Settings → Credits and refresh while online. Completed purchases are confirmed by Geertje's server before StoreKit finishes them. Include the approximate purchase time in a support email; never send a full receipt or account credential.
Completion alerts do not appear
Open Geertje Settings → Notifications. If permission or alerts are disabled, use Open iPhone notification settings. Public creator alerts are local, optional, and posted only after usable stickers are ready.
Photos are missing
Review Geertje's Photos access in iPhone Settings. For Google Photos, reconnect from the picker or share selected photos from the Google Photos app into Geertje.
Delete my data
Open Geertje Settings → Account & support. You can separately disconnect Google Photos and revoke its grant, delete all stickers saved by Geertje on this iPhone, and delete the cloud generation account. See the privacy policy for the minimal purchase evidence retained after account deletion.
Contact support
Email support@geertje.app with your iPhone model, iOS version, Geertje version, and a short description. Do not include private photos, App Store receipts, or credentials unless support explicitly provides a secure method.
Email supportAbout the product
Geertje is an independent project and is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta. The App Store version creates and shares stickers; it does not connect to a WhatsApp account.